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Frequently Asked Questions

  • What is Web hosting?Open or Close

    Web hosting is the technology that puts your website online. It is one of the three essential components of establishing your Web presence: a domain name (Web address), a website and a Web host. Your domain name tells people where to find you, your website is viewed by your visitors, and hosting makes your site part of the Internet. Quite simply, the definition of Web hosting is an online storage service for any content displayed or accessed through your website. Common examples of stored information include images, video, or design templates.

  • What does Help Desk mean?Open or Close

    A help desk, in the context of IT, is a department inside an organization that is responsible for answering the technical questions of its users. Most companies have outsourced this services to professionals. ITsecura provides help and support in help desk in order to save your time, money, and resources by automating and simplifying help desk and IT support tasks to free your employee and get them concentrated on business related issues . The questions and their answers are usually transferred using e-mail, telephone, website, or online chat. A standard help desk offers a single point of contact for users to get assistance. Normally, the help desks handle requests by using help desk software, or issue tracking system, which enables the help desk operators to keep track of the user requests using a unique identifier, easily find solutions to common queries, prioritize cases, and so on.

  • What is End-Point management?Open or Close

    When an organization grows, so does its asset footprint. The task of managing IT assets becomes much more challenging as business expands beyond a couple of servers, workstations, and network devices -- otherwise known as endpoints. What once only required simple IT management — putting PC names, printers, network subnets, antivirus definition dates, and installed applications into a few spreadsheets — soon becomes overwhelming. What the IT department needs is a solution that automatically tracks all of its endpoints, from procurement to retirement. Enter the suite of endpoint management products. Endpoint management solutions can track inventory, deploy new apps and patches, monitor and manage devices, and more. Endpoint management solutions can include well over 10 distinct feature sets. Typical features include automatic software and hardware inventory tracking, patch management, mobile device management (MDM), complete operating system and software application deployments, antivirus client management, and even workstation and server console remote control options. With so many features covered under the endpoint management umbrella, it might be overwhelming to choose the right solution. Itsecura making this task simple and cost effective.

  • What is Asset Management?Open or Close

    ITsecura Endpoint management solutions offer asset management functionality. Depending on your specific need and environment, this is done a number of different ways, both with and without an agent installed on the endpoint. In any case, a good solution will gather up all the important details regarding the hardware, operating system, and applications running on a workstation. It then stores this information in a central database for easy reporting. Need to know how many PCs you have with less than 1GB of RAM? Or perhaps you want to know how many servers are running Windows Server 2008 and older? ITsecura endpoint management solution can help you with this and more.