{"id":2522,"date":"2021-05-21T19:36:59","date_gmt":"2021-05-21T19:36:59","guid":{"rendered":"https:\/\/itsecura.com\/wordpress_site\/?page_id=2522"},"modified":"2023-07-13T03:02:48","modified_gmt":"2023-07-13T10:02:48","slug":"support","status":"publish","type":"page","link":"https:\/\/itsecura.com\/?page_id=2522","title":{"rendered":"Support"},"content":{"rendered":"<p>[vc_row equal_height=&#8221;1&#8243; king_class=&#8221;mob_setting&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1624376949747{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;]<\/p>\n<div class=\"one_third\">\n<h3 class=\"caps\"><strong>Email Support<\/strong><\/h3>\n<h5 class=\"light\">We are here for you<\/h5>\n<h5 class=\"light\"><a href=\"mailto:info@itsecura.com\">Sales: <strong>info@itsecura.com<\/strong><\/a><br \/>\n<a href=\"mailto:support@itsecura.com\">Tech: <strong>support@itsecura.com<\/strong><\/a><br \/>\n<a href=\"mailto:billing@itsecura.com\">Billing: <strong>billing@itsecura.com<\/strong><\/a><\/h5>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text el_class=&#8221;box_height_two&#8221;]<\/p>\n<div class=\"one_third\">\n<h3 class=\"caps\"><strong>Phone Support<\/strong><\/h3>\n<h5 class=\"light\">9am to 6pm PST<\/h5>\n<p>Sales, Technical and Billing:<\/p>\n<h3 class=\"caps\"><strong>1.878.444.0484<\/strong><\/h3>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text el_class=&#8221;boxx_height_two&#8221;]<\/p>\n<div class=\"one_third last\">\n<h3 class=\"caps\"><strong>Live Chat<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/tawk.to\/chat\/60e6ab53d6e7610a49aa3527\/1fa2gqfq9\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignnone size-full wp-image-3703\" src=\"https:\/\/itsecura.com\/wp-content\/uploads\/2021\/08\/ButtonOnlineLiveChat.gif\" alt=\"\" width=\"160\" height=\"60\" \/><\/a><\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row king_class=&#8221;mob_setting&#8221;][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row equal_height=&#8221;1&#8243; king_class=&#8221;support_mob mob_setting&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<div class=\"one_third\">\n<h3 class=\"caps\"><strong>Knowledge Base<\/strong><\/h3>\n<h5 class=\"light\">A smart knowledge base for<br \/>\nbetter self-help.<\/h5>\n<p><a class=\"button_univ button_size_normal\" href=\"\/blog\/\">Knowledge Base<\/a><\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<div class=\"one_third\">\n<h3 class=\"caps\"><strong>ITsecura BLOG<\/strong><\/h3>\n<h5 class=\"light\">Educational information and<br \/>\nfeature updates.<\/h5>\n<p><a class=\"button_univ button_size_normal\" href=\"\/blog\/\">ITsecura Blog<\/a><\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<div class=\"one_third last\">\n<h3 class=\"caps\"><strong>Video Tutorials<\/strong><\/h3>\n<h5 class=\"light\">View educational videos and<br \/>\nlearn from our experts<\/h5>\n<p><a class=\"button_univ button_size_normal\" href=\"#\" target=\"_blank\" rel=\"noopener\">Coming Soon<\/a><\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row equal_height=&#8221;1&#8243; king_class=&#8221;support_mob mob_setting&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<div class=\"one_third\">\n<h3 class=\"caps\"><strong>Emergency Alarm<\/strong><\/h3>\n<h5 class=\"light\">If you experience downtime, we<br \/>\nwill come to rescue.<\/h5>\n<p><a class=\"button_univ button_size_normal\" href=\"https:\/\/itsecura.com\/emergency-contacts\/\">Trigger Emergency Alarm<\/a><\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<div class=\"one_third\">\n<h3 class=\"caps\"><strong>Submit a Ticket<\/strong><\/h3>\n<h5 class=\"light\">Please create a separate ticket<br \/>\nfor each issue.<\/h5>\n<p><a class=\"button_univ button_size_normal\" href=\"\/customerportal\/submitticket.php?step=2&amp;deptid=1\">Submit a Ticket<\/a><\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<div class=\"one_third last\">\n<h3 class=\"caps\"><strong>Redmine tickets<\/strong><\/h3>\n<h5 class=\"light\">Comment and collaborate on<br \/>\ntasks in Redmine.<\/h5>\n<p><a class=\"button_univ button_size_normal\" title=\"ITsecura Project Management\" href=\"https:\/\/projects.itsecura.com\/\" target=\"_blank\" rel=\"noopener\">View all tickets<\/a><\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;62px&#8221;][\/vc_column][\/vc_row][vc_row king_class=&#8221;faq&#8221;][vc_column][vc_custom_heading text=&#8221;FREQUENTLY ASKED QUESTIONS&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_accordion style=&#8221;1&#8243; icon=&#8221;icon-plus&#8221; el_class=&#8221;st-accordion-two&#8221;][vc_accordion_tab title=&#8221;What is Web Hosting?&#8221;][vc_column_text]Web hosting is the technology that puts your website online. It is one of the three essential components of establishing your Web presence: a domain name (Web address), a website, and a Web host. Your domain name tells people where to find you. Your website is a virtual place visited by visitors. And hosting makes your site part of the Internet. Quite simply, the definition of Web hosting is an online storage service for any content displayed or accessed through your website. Common examples of stored information include images, videos, or design templates.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;What are the differences between Web Hosting companies?&#8221;][vc_column_text]<\/p>\n<div class=\"st-content\">\n<p>Reliability and customer service are two key points to consider. ITsecura offers 100% dedicated technical customer support via phone or email.<\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Why should I host my site with ITsecura?&#8221;][vc_column_text]Before you decide on a plan, you need to decide on a hosting company. While some companies rent servers or outsource their technical support, we\u2019re proud to own and manage our servers, as well as our software, security, and expert hosting support.<br \/>\nBest of all, since we\u2019ve invested in state-of-the-art technology, we\u2019re proud to offer a 99.8% uptime guarantee and a FREE 3-month trial period, so you can be sure we\u2019re delivering everything we promise.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;How do I know which Web Hosting Plan is best for me?&#8221;][vc_column_text]To choose a hosting package that will fit your needs, begin by thinking about the goals of your business. The biggest differentiators between hosting packages are the size of disk space, number of email boxes, and number of databases and tools such as open-source applications and programming languages. After you determine how you plan to use your site and the amount of traffic you expect on your site, you&#8217;ll be able to identify which package is best for your business.<br \/>\nEconomy Web Hosting:<br \/>\n&#8211; package is designed for small business owners who want a simple online presence. Websites with this package might include basic content with limited multimedia and blog usage. Interaction with customers occurs mainly through simple forms or a blog.<br \/>\nStandard Web Hosting:<br \/>\n&#8211; package is designed for small-to-medium-sized businesses whose websites contain sizable dynamic content, such as numerous multimedia files. Interaction with customers occurs through complex forms, robust blogs, and frequent site visits.<br \/>\nPerformance Web Hosting:<br \/>\n&#8211; package is designed for small-to-medium-sized businesses that want to manage multiple large, high-traffic websites on a single platform. These websites would include multimedia files and various dynamic interactions with customers.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;How can I be sure that my Website Hosting is secure?&#8221;][vc_column_text]ITsecura is committed to providing the very best service to all of our customers &#8211; which is why we are constantly striving to ensure the very highest levels of security and safety. Alongside this, enhanced SSL protection with an external firewall helps protect against any outside attacks. To ensure your valuable data is safe, ITsecura offers a webspace recovery for users with Linux hosting. This gives administrators the option of restoring 14 days of website backups should you experience any issues. Individual files can also be restored from separate folders \u2013 giving you complete control and peace of mind. ITsecura performs quarterly vulnerability scans of hosting infrastructure and fixes found issues. Finally, ITsecura can perform (for additional payment) monthly scans of your applications, SQL, injection scans, and cross-site scripting over 25 user-defined subpages. This means that any vulnerabilities are identified before hackers can exploit them.<\/p>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Can I use WordPress or other Apps with ITsecura Web Hosting?&#8221;][vc_column_text]Yes. To manage the content of your new website, our hosting packages allow you to use several relevant apps, such as WordPress, Joomla!, Drupal, or Typo3. With just a few clicks, your new web hosting service comes to life.<br \/>\nFor more information about 450+ FREE 1-click install Web Apps click <a title=\"Web Apps page\" href=\"https:\/\/itsecura.com\/web-apps\/\">HERE<\/a>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row equal_height=&#8221;1&#8243; king_class=&#8221;mob_setting&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1624376949747{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;] Email Support We are here for you Sales: info@itsecura.com Tech: support@itsecura.com Billing: billing@itsecura.com [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text el_class=&#8221;box_height_two&#8221;] Phone Support 9am to 6pm PST Sales, Technical and Billing: 1.878.444.0484 [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text el_class=&#8221;boxx_height_two&#8221;] Live Chat &nbsp; [\/vc_column_text][\/vc_column][\/vc_row][vc_row king_class=&#8221;mob_setting&#8221;][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row equal_height=&#8221;1&#8243; king_class=&#8221;support_mob mob_setting&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text] Knowledge Base A smart knowledge base for [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-2522","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.11 (Yoast SEO v24.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ITsecura Support Services | ITsecura<\/title>\n<meta name=\"description\" content=\"Get IT support services from ITsecura. 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