End-point management and help desk plans
Chose Plan That Is Perfect For You!
All End-Point Management and
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Level1$40/M* Regularly $50 Buy Now |
Level3$60/M* Regularly $70 Buy Now |
Level4$70/M* Regularly $80 Buy Now |
Level5$90/M* Regularly $100 Buy Now |
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| Support hours | 9-12, 2-6, Mon through Fri | 9-12, 2-6, Mon through Fri | 9-12, 2-6, Mon through Fri | 9-12, 2-6, Mon through Sat | 9-12, 2-6, Mon through Sat |
| After Hours (weekdays from 6:01 p.m. to 7:59 a.m. and weekends) |
Next business day or at Technicians discretion |
Next business day or at Technicians discretion |
Next business day or at Technicians discretion |
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| Guaranteed acknowledgment | 10-30 min | 10-20 min | 10-20 min | 10-20 min | 10-15 min |
| Mean Time to Response (MTTR) High severity Medium severity Low severity |
1h 8 business hours 16 business hours |
45 min 6 business hours 12 business hours |
30 min 4 business hours 8 business hours |
15min 30min 4 business hours |
15min 30min 3 business hours |
| Support channels to open a ticket | E-mail and agent | E-mail and agent | Phone, Live chat, E-mail, agent | Phone, Live chat, E-mail, agent | Phone, Live chat, E-mail, agent |
| EndPoint security hardening | Level 1 | Level 2 | Level 3 | Level 4 | Level 5 |
| Remote Monitoring and Management agent or Remote Desktop Access |
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| On-site visit | At most once a month | At most twice a month | At most once a week | VIP support | VIP support |
| VIP support (highest priority, best MTTR, free add on services) |
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| Computer migration | once in 4 years | once in 3 years | once in 2 years | up to every year | up to every year |
| Multi-tier expertise | |||||
| Common applications support | Good | Good | Better | Best | Best |
| 30 Day Money Back Guarantee | |||||
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$40/M* Regularly $50 Buy Now
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$50/M* Regularly $60 Buy Now
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$60/M* Regularly $70 Buy Now
|
$70/M* Regularly $70 Buy Now
|
$90/M* Regularly $100 Buy Now
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Strong computer login password, screensaver with the password on login after 15 min.
*all prices per 1 computer - end-pointEnd-Point Security Hardening
Security Level 1
Computer software firewall (one way).
Automatic installation of Mac updates (possibility for Mac server).
Full disk encryption for confidentiality protection when the computer is lost or stolen.
256-bit encrypted “safe” container for confidential and highly confidential data.
Browser security: FlashBlock Plugin, WOT, disable Java applet plugin in your primary browser and enable it in another secondary browser for special services like Gotomeeting, AdBlock Plus.
