Select required SLA to fit your needs

Variable SLA for peace of mind and cost savings

Server Management - Service Level 1 - Minimal Support
  • reboot, keeping a server online, basic monitoring, no disaster recovery, no backups.
    Very basic support
  • e-mail or support ticket 8x5
    Support access
  • //itsecura.com/linux-servers-support-plans See full SLA description at https
Server Management - Service Level 2 - Business Optional

Business optional support.

Suitable for staging development environments and other optional desirable functions.

  • e-mail or support ticket 8x5
    Support access
  • //itsecura.com/linux-servers-support-plans See full SLA description at https
Server Management - Service Level 3 - Not critical production and developer necessary

Medium importance environments with local backups and without Disaster Recovery.

No remote Disaster Recovery.

  • e-mail or support ticket 16x6
    Support access
  • 95%.
    Estimated uptime SLA according to the risks
  • 24 hours
    Local Disaster Recovery RPO (Recovery Point Objective)
  • 48 hours
    Local Disaster Recovery RTO (Recovery Time Objective)
  • //itsecura.com/linux-servers-support-plans See full SLA description at https