Select required SLA to fit your needs
Variable SLA for peace of mind and cost savings
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reboot, keeping a server online, basic monitoring, no disaster recovery, no backups.
Very basic support -
e-mail or support ticket 8x5
Support access - //itsecura.com/linux-servers-support-plans See full SLA description at https
Business optional support.
Suitable for staging development environments and other optional desirable functions.
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e-mail or support ticket 8x5
Support access - //itsecura.com/linux-servers-support-plans See full SLA description at https
Medium importance environments with local backups and without Disaster Recovery.
No remote Disaster Recovery.
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e-mail or support ticket 16x6
Support access -
95%.
Estimated uptime SLA according to the risks -
24 hours
Local Disaster Recovery RPO (Recovery Point Objective) -
48 hours
Local Disaster Recovery RTO (Recovery Time Objective) - //itsecura.com/linux-servers-support-plans See full SLA description at https