End-point management and help desk plans

Chose Plan That Is Perfect For You!

All End-Point Management and
Help Desk Features

Choose Perfect Plan

Level1

$40/M* Regularly $50 Buy Now

best value

Level2

$50/M* Regularly $60 Buy Now

Level3

$60/M* Regularly $70 Buy Now

Level4

$70/M* Regularly $80 Buy Now

Level5

$90/M* Regularly $100 Buy Now

Support hours 9-12, 2-6, Mon through Fri 9-12, 2-6, Mon through Fri 9-12, 2-6, Mon through Fri 9-12, 2-6, Mon through Sat 9-12, 2-6, Mon through Sat
After Hours
(weekdays from 6:01 p.m. to 7:59 a.m. and weekends)

Next business day or
at Technicians discretion

Next business day or
at Technicians discretion

Next business day or
at Technicians discretion
Guaranteed acknowledgment 10-30 min 10-20 min 10-20 min 10-20 min 10-15 min
Mean Time to Response (MTTR)
High severity
Medium severity
Low severity
1h
8 business hours
16 business hours
45 min
6 business hours
12 business hours
30 min
4 business hours
8 business hours
15min
30min
4 business hours
15min
30min
3 business hours
Support channels to open a ticket E-mail and agent E-mail and agent Phone, Live chat, E-mail, agent Phone, Live chat, E-mail, agent Phone, Live chat, E-mail, agent
EndPoint security hardening Level 1 Level 2 Level 3 Level 4 Level 5
Remote Monitoring and Management agent or
Remote Desktop Access
On-site visit At most once a month At most twice a month At most once a week VIP support VIP support
VIP support
(highest priority, best MTTR, free add on services)
Computer migration once in 4 years once in 3 years once in 2 years up to every year up to every year
Multi-tier expertise
Common applications support Good Good Better Best Best
30 Day Money Back Guarantee
 
$40/M* Regularly $50 Buy Now
$50/M* Regularly $60 Buy Now
$60/M* Regularly $70 Buy Now
$70/M* Regularly $70 Buy Now
$90/M* Regularly $100 Buy Now


     *all prices per 1 computer - end-point